Field note · Wednesday, May 13, 2026

Most onboarding problems are actually trust problems

A lot of SaaS founders still treat distribution as something that starts after the product is finished. But products that naturally generate visible outputs, shareable artifacts, or collaborative touchpoints compound faster because usage itself creates discovery.

The story

I stopped separating product and distribution while building. Earlier, I used to think growth came after the product was good enough. Now I think the opposite happens more often: products stall because nothing inside them naturally leaves the product. If usage creates no visible artifact, no shareable output, no collaborative moment, or no external signal, the growth loop depends entirely on manual distribution forever. That changed how I design workflows now. I’ve started asking: “What naturally exits the product when someone gets value?” Sometimes that’s: a generated output a public result a collaborative workflow a dashboard someone shares a transformation users want visible The product itself becomes part of acquisition. Not because of growth hacks, but because the usage creates surface area outside the app. A lot of onboarding and retention problems are actually distribution problems disguised as UX issues.